Urban Puro - Frequently Asked Questions (FAQs)
Urban Puro spices are handcrafted in small, fresh batches using premium‑quality whole spices sourced directly from trusted locals and farms. We never use artificial colors, preservatives, or fillers.
Most commercial brands produce in huge batches, store for long periods, and may add additives to increase shelf life compromising on natural flavor and nutrition.
With Urban Puro, you get pure, potent, and aromatic spice blends that make your dishes taste the way they should i.e. naturally delicious.
Our prices reflect the true cost of purity and freshness:
- We buy premium‑grade raw spices directly from farmers and locals.
- We clean, roast, and grind them in small batches for maximum flavor retention.
- We pack in eco‑friendly, plastic‑free packaging.
- We avoid cheap fillers or bulk production shortcuts.
Also, ₹1 from every sale goes towards fighting child hunger in India — so every purchase you make supports a cause that matters.
When you buy Urban Puro, you’re not just buying a spice, you’re investing in better health, better taste, and a better world.
No — due to the fresh and perishable nature of our products, we do not accept returns or cancellations once an order is placed. We recommend checking your order carefully before completing your purchase.
If your order arrives damaged, we offer a free replacement (not a refund).
For any claims, you must provide a clear unboxing video of the damaged package. Please refer to our Shipping Policy for full details.
Yes. We deliver across India via trusted courier partners.
Delivery timelines vary depending on your location, but typically orders reach within 3–7 working days after dispatch.
To maintain maximum freshness:
- Keep spices in an airtight container.
- Store in a cool, dry place away from direct sunlight.
- Use a dry spoon when handling spices.
Our zip‑lock pouches are designed to keep your spices fresh between uses.
Urban Puro spice blends are best enjoyed within 9 months of opening for maximum aroma and flavor.
Since we make them fresh, they don’t need artificial preservatives so we recommend buying in quantities you’ll use within nine months.
No. We currently do not accept COD orders. All orders must be prepaid through our secure payment gateway for smooth processing.
We believe in giving back. That’s why ₹1 from every sale is donated towards fighting child hunger in India.
When you choose Urban Puro, you’re part of a movement that nourishes not just your family — but also children in need.