Privacy & Cookie Policy
Urban Puro Naturals (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.
1. Business Information
Business Name: Urban Puro Naturals
Registered Address: 235, 13th Cross, 2nd Stage Indiranagar, Hoysala Nagar, Bangalore, Karnataka 560038
Contact Email: support@urbanpuro.in
Customer Care: +91‑89711‑05372
2. Information We Collect
- Name and contact details (email, phone, shipping/billing address)
- Payment information (processed securely via Razorpay – we do not store card details)
- Order history and transaction details
- Website usage data (via cookies and analytics)
- Preferences and communication choices
3. How We Use Your Information
- To process and deliver your orders
- To communicate order updates and respond to queries
- To improve our website, products, and services
- For marketing purposes, if you have given explicit consent
- To comply with legal and tax obligations
4. Sharing Your Information
We only share your personal information with trusted partners essential to fulfilling your order, such as:
- Payment Gateway: Razorpay (secure encrypted transactions)
- Courier Partners: Delhivery, India Post, and other delivery providers
- IT and website maintenance service providers
We do not sell or rent your personal information to third parties for marketing purposes.
5. Security of Your Data
We implement strict physical, electronic, and managerial safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
6. Cookies & Tracking Technologies
Cookies are small text files stored on your device to help us remember your preferences and provide a better user experience. We use:
- Essential cookies – required for site operation
- Performance cookies – to analyze site usage and improve our services
- Functional cookies – to remember your preferences
You can choose to disable cookies through your browser settings, but some site features may not function properly.
7. Your Rights
You have the right to:
- Request a copy of personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing at any time
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Third‑Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
10. Grievance Officer
Name: Customer Support Head
Email:support@urbanpuro.in
Call/WhatsApp: +91‑89711‑05372
11. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. The revised version will be posted on this page, and your continued use of our website will constitute acceptance of the changes.